Refund policy
Returns
You have 30 days from purchase to request a refund or exchange. After 30 days, we can't offer either.
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
Non-returnable items:
- Gift cards
We need a receipt or proof of purchase for every return.
Please don't send your purchase back to the manufacturer.
In some situations we can only give a partial refund:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Exchanges
Exchanges are free. Email support@wavylabel.com and send your item to: 7842 College Road, Baxter, MN 56425, United States.
Lifetime warranty
Lifetime warranty: with proof of purchase, pay a flat $30 replacement fee and we'll send you a new pair. Email support@wavylabel.com to start a claim.
Refunds
Once we receive and inspect your return, we'll email you to confirm we got it and to tell you whether your refund is approved.
If it's approved, we'll refund your credit card or original payment method. Processing time depends on your bank.
Late or missing refunds
If you haven't received your refund yet, check your bank account again first. Then contact your credit card company, since it can take some time before a refund posts. Then contact your bank, since there's often processing time before a refund posts. If you've done all of this and still haven't received your refund, email support@wavylabel.com.
Sale items
Only regular-priced items can be refunded. Sale items can't be refunded.
Gifts
If the item was marked as a gift and shipped directly to you, you'll get a gift credit for the value of your return. Once we receive the returned item, we'll mail you a gift certificate.
If the item wasn't marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we'll refund the gift giver, and they will find out about your return.
Return shipping
Mail returns to: 7842 College Road, Baxter, MN 56425, United States.
For refunds, you pay the return shipping, and shipping costs aren't refundable. Exchanges are free.
How long it takes your exchanged product to reach you depends on where you live.
If you're shipping an item worth more than $75, use a trackable shipping service or buy shipping insurance. We can't guarantee we'll receive your returned item.